Excellence in
Customer Service
JJ’s Waste & Recycling strives for excellence in Customer Service. Our customers have our commitment that the waste will be collected, when specified, as specified.
Maintaining our local presence in the communities we service is of the highest priority for JJ’s Waste. We have operational and customer service locations in every State and Territory of Australia with no corporate call centres or national numbers.
Being local allows us to:
- Accurately understand service provision requirements
- Rectify problems in a timely manner
- Assist in the constant evaluation and evolution of services to maintain community amenity and service efficiency
Throughout our 90 year history, we have established ourselves as leaders in customer service in the waste management industry. We are dedicated to maintaining this position into the future.
Providing quality customer service is at the core of our Company Values:
Safety & Environment
Our employees can confidently comply with company procedures and all laws. They will not be set unreasonable
Honesty
In all our dealings we will be honest. We will tell the truth in all circumstances.
Integrity
We will adhere to sound moral and ethical principles in all our dealings.
Respect
All employees, customers, suppliers and other external parties will always be treated with respect.
Humility
All employees at all levels will conduct themselves with appropriate humility in all circumstances and treat all people as an equal with an opinion worth listening to.
Compassion
We accept things go wrong and the unexpected occurs. When this happens, we will resolve the matter with compassion and support.
Reliability
We will keep our promises. If we cannot keep a commitment, we will immediately communicate this and reach an agreed outcome. In particular, we thrive on our ability to provide reliable service to our customers.
Quality Service
We are committed to providing a high quality service in everything we undertake.
Innovation
We are committed to creating innovative solutions that improve our business and the outcome for our customers and others we deal with. We will approach all aspects of our business with an open mind. If a solution does not exist, we will create one or find an alternative.
Life/Work Balance
We value our employees and want them to succeed over the long term. We will promote working arrangements that facilitate a life/work balance.
Long Term Success
We are committed to ensuring we succeed as a business now and in the future. We will work within the spirit of commercial arrangements to ensure a successful outcome for all.
